Legal

Advertising Services - Data Protection

Last Updated: June 23, 2026

This section sets out how Reconn-ai Ltd ("Reconn", "we", "us") handles personal data in connection with our ChatGPT Advertising management and optimisation service (the "Advertising Service"). It supplements our Privacy Policy (see the Privacy Policy tab) and forms the basis of the data-processing terms we enter into with business clients.

1. Our role: processor acting on your instructions

When we operate advertising accounts and campaigns on behalf of a client, the client is the data controller and Reconn acts as a data processor, processing personal data only on the client's documented instructions. For our own business administration (managing the client relationship, billing and internal records) we act as an independent controller. This section, together with the data processing agreement ("DPA") we sign with each client, governs our processor obligations under the UK GDPR and the Data Protection Act 2018 (and the EU GDPR where it applies). The client holds its own ChatGPT Ads account; Reconn operates that account on the client's behalf under delegated access.

2. Who we are

Entity	Reconn-ai Ltd, registered in England & Wales, company no. 16850574
Registered office	42 The Grove, Cheltenham, Gloucestershire, GL52 6SX
ICO registration	Registered with the ICO - download our ICO Certificate
Data protection contact	info@reconn-ai.com

3. Personal data we process for the Advertising Service

Acting as processor, we process the following categories of personal data on the client's behalf:

• Client contacts - names, business email addresses, job titles and contact details of the client's personnel we work with.
• Account & campaign configuration - advertising account identifiers, campaign settings, budgets, bids, targeting parameters and creative assets supplied or approved by the client.
• Performance & conversion data - impressions, clicks, spend and conversion metrics returned by the advertising platform. This data is predominantly aggregated; where it includes pseudonymous identifiers or conversion events, we process them solely to report on and optimise the client's campaigns.
• Access credentials - API keys and access tokens for the client's advertising accounts, held securely and used only to operate the Service.

We do not seek to collect special-category data, and we do not build or enrich profiles of identifiable end users beyond what the advertising platform provides for campaign reporting.

4. Purpose and lawful basis

We process this data only to provide, report on and optimise the Advertising Service in accordance with the client's instructions and our agreement. As processor, the lawful basis for the underlying processing is determined and warranted by the client as controller. For our own controller processing (client administration and billing) we rely on the performance of our contract and our legitimate interests in running our business.

5. Our processor commitments

In line with Article 28 of the UK GDPR, we commit to:

• process personal data only on the client's documented instructions, including as to international transfers, unless required to do otherwise by law;
• ensure that personnel authorised to process the data are bound by confidentiality;
• implement appropriate technical and organisational security measures (section 8);
• engage sub-processors only under section 6 and impose equivalent data-protection obligations on them;
• assist the client, taking into account the nature of processing, in responding to data-subject requests and in meeting its security, breach-notification and data-protection-impact-assessment obligations;
• at the client's choice, delete or return all personal data at the end of the engagement (section 9); and
• make available the information necessary to demonstrate compliance and allow for and contribute to audits (section 10).

6. Sub-processors

We engage the following sub-processors to deliver our part of the Advertising Service. Each is bound by data-protection terms consistent with this section, and we remain responsible for their performance.

Sub-processor	Purpose	Location
Google Workspace	Business email and document handling	United States / EU
Contabo (Contabo GmbH)	Application and database hosting for our reporting dashboard	United Kingdom (Contabo UK data centre)

The advertising platform itself (ChatGPT Ads) and any conversion-measurement tools are accessed under the client's own account. The client contracts with those providers directly and accepts their terms - for ChatGPT Ads, OpenAI's Ad Tools Data Processing Agreement. Reconn operates the client's account on the client's behalf and is not a party to those agreements.

We will give the client reasonable prior notice of any intended addition or replacement of a sub-processor, and the client may object on reasonable data-protection grounds.

7. International transfers

Some sub-processors are located outside the UK and EEA (for example, in the United States). Where personal data is transferred internationally, we rely on an appropriate safeguard - such as the UK International Data Transfer Agreement (IDTA) or the EU Standard Contractual Clauses with the UK Addendum, supplemented by a transfer risk assessment, and/or the importer's certification under the EU-US Data Privacy Framework and its UK extension where available.

8. Security measures

We maintain technical and organisational measures appropriate to the risk, including: encryption of data in transit (TLS); access controls and the principle of least privilege; secure storage of credentials and access tokens; multi-factor authentication on administrative accounts; activity logging; and regular review of access rights. Access to client data is restricted to personnel who need it to deliver the Service.

9. Retention, return and deletion

We retain personal data only for as long as needed to provide the Advertising Service and to meet our legal and accounting obligations. On termination of the engagement we will - at the client's choice - return or securely delete the personal data we process as processor within 30 days, except where we are required by law to retain it. Access credentials are revoked or deleted promptly on termination.

10. Audits and demonstrating compliance

On reasonable written notice, and subject to confidentiality, we will make available the information necessary to demonstrate compliance with our processor obligations and will allow for and contribute to audits, including inspections, conducted by the client or an auditor it mandates.

11. Data-subject rights

Individuals' rights (access, rectification, erasure, restriction, portability and objection) are exercised against the controller. Where we receive a request directly, we will promptly forward it to the relevant client and will assist the client in responding, taking into account the nature of the processing.

12. Personal data breaches

If we become aware of a personal data breach affecting data we process for a client, we will notify the client without undue delay and in any event within 48 hours of becoming aware, and will provide reasonable information and assistance to help the client meet its own obligations to notify the ICO and affected individuals.

13. Changes and governing law

We may update this section from time to time; the "Last Updated" date above reflects the latest version, and material changes affecting our processor commitments will be notified to clients under the relevant agreement. This section is governed by the laws of England and Wales.

14. Contact

For any data-protection question relating to the Advertising Service, contact us at info@reconn-ai.com.

Terms and Conditions

Last Updated: November 20, 2025

1. Acceptance of Terms

By accessing or using the Reconn-ai platform and services ("Services"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our Services.

2. Company Information

Detail	Information
Legal Entity	Reconn-ai Ltd.
Registered Office	42 The Grove, Cheltenham, Gloucestershire, GL52 6SX
Website	https://reconn-ai.com
Contact Email	info@reconn-ai.com

3. Description of Services

Reconn-ai provides AI search tracking and brand visibility monitoring services across multiple AI platforms including ChatGPT, Claude, Gemini, and Perplexy. Our Services include:

• Brand visibility tracking and citation monitoring
• Competitive intelligence and analysis
• Dashboard analytics and reporting
• Content planning and strategy tools
• Automated web scraping and data collection

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice to users.

4. User Accounts and Responsibilities

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Use the Services only for lawful purposes and in accordance with these Terms

5. Fees and Payment Terms

Certain aspects of our Services may require payment of fees. If applicable:

• Fees will be clearly communicated before you purchase any paid Services
• Payment is due in accordance with the billing cycle agreed upon at the time of purchase
• All fees are non-refundable unless otherwise stated or required by law
• We reserve the right to change our pricing with 30 days' notice to existing customers
• Failure to pay fees may result in suspension or termination of your account

6. Intellectual Property

All content, features, and functionality of the Reconn-ai platform, including but not limited to software, designs, logos, and proprietary data, are owned by Reconn-ai Ltd. and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you submit to our platform. By using our Services, you grant us a limited license to use, process, and display your content solely for the purpose of providing our Services to you.

Data and reports generated by our Services ("Output Data") are provided to you for your internal business use. You may not resell or redistribute this data without our prior written consent.

7. Data Collection and Privacy

Our collection and use of personal data is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in the Privacy Policy.

The data we collect through web scraping and AI platform monitoring is publicly available information and is collected in accordance with applicable laws and the terms of service of the platforms we monitor.

8. Service Availability and Performance

While we strive to maintain high availability of our Services, we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance and may suspend access temporarily without notice in emergency situations.

The accuracy of data collected from third-party AI platforms depends on the availability and functionality of those platforms. We make reasonable efforts to ensure data accuracy but do not guarantee the completeness or reliability of all collected data.

9. Limitation of Liability

To the fullest extent permitted by law, Reconn-ai Ltd. shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data inaccuracies caused by third-party platforms
• Any damages arising from your use or inability to use our Services

Our total liability to you for all claims arising from your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Reconn-ai Ltd., its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate this agreement at any time:

• By You: You may cancel your account at any time by contacting us at info@reconn-ai.com
• By Us: We may suspend or terminate your account if you violate these Terms or for any other reason with reasonable notice

Upon termination, your right to access the Services will cease immediately. We may retain certain data as required by law or for legitimate business purposes.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the platform. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@reconn-ai.com
Address: 42 The Grove, Cheltenham, Gloucestershire, GL52 6SX