Legal

Terms and Conditions

Last Updated: November 20, 2025

1. Acceptance of Terms

By accessing or using the Reconn-ai platform and services ("Services"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our Services.

2. Company Information

Detail	Information
Legal Entity	Reconn-ai Ltd.
Registered Office	42 The Grove, Cheltenham, Gloucestershire, GL52 6SX
Website	https://reconn-ai.com
Contact Email	info@reconn-ai.com

3. Description of Services

Reconn-ai provides AI search tracking and brand visibility monitoring services across multiple AI platforms including ChatGPT, Claude, Gemini, and Perplexy. Our Services include:

• Brand visibility tracking and citation monitoring
• Competitive intelligence and analysis
• Dashboard analytics and reporting
• Content planning and strategy tools
• Automated web scraping and data collection

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice to users.

4. User Accounts and Responsibilities

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Use the Services only for lawful purposes and in accordance with these Terms

5. Fees and Payment Terms

Certain aspects of our Services may require payment of fees. If applicable:

• Fees will be clearly communicated before you purchase any paid Services
• Payment is due in accordance with the billing cycle agreed upon at the time of purchase
• All fees are non-refundable unless otherwise stated or required by law
• We reserve the right to change our pricing with 30 days' notice to existing customers
• Failure to pay fees may result in suspension or termination of your account

6. Intellectual Property

All content, features, and functionality of the Reconn-ai platform, including but not limited to software, designs, logos, and proprietary data, are owned by Reconn-ai Ltd. and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you submit to our platform. By using our Services, you grant us a limited license to use, process, and display your content solely for the purpose of providing our Services to you.

Data and reports generated by our Services ("Output Data") are provided to you for your internal business use. You may not resell or redistribute this data without our prior written consent.

7. Data Collection and Privacy

Our collection and use of personal data is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in the Privacy Policy.

The data we collect through web scraping and AI platform monitoring is publicly available information and is collected in accordance with applicable laws and the terms of service of the platforms we monitor.

8. Service Availability and Performance

While we strive to maintain high availability of our Services, we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance and may suspend access temporarily without notice in emergency situations.

The accuracy of data collected from third-party AI platforms depends on the availability and functionality of those platforms. We make reasonable efforts to ensure data accuracy but do not guarantee the completeness or reliability of all collected data.

9. Limitation of Liability

To the fullest extent permitted by law, Reconn-ai Ltd. shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data inaccuracies caused by third-party platforms
• Any damages arising from your use or inability to use our Services

Our total liability to you for all claims arising from your use of the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Reconn-ai Ltd., its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate this agreement at any time:

• By You: You may cancel your account at any time by contacting us at info@reconn-ai.com
• By Us: We may suspend or terminate your account if you violate these Terms or for any other reason with reasonable notice

Upon termination, your right to access the Services will cease immediately. We may retain certain data as required by law or for legitimate business purposes.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the platform. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@reconn-ai.com
Address: 42 The Grove, Cheltenham, Gloucestershire, GL52 6SX