ServiceNow connectors support role-based permissions
[Web]
ServiceNow Knowledge and Catalog connectors now enforce access permissions based on user roles such as admin, knowledge manager, and knowledge admin.
Details:
What changed:
Earlier, permissions in ServiceNow Knowledge and Catalog connectors were determined only by user criteria without considering roles. Now, the connectors evaluate access based on the user's assigned roles in ServiceNow, enabling more granular and accurate permission enforcement for knowledge articles and catalog items. This enhances security by aligning access with organizational role definitions.
Why:
Role-based access control aligns permissions with organizational policies and reduces unauthorized access.