Admins can now edit user mappings and query filters for ServiceNow Connector
[Web]
Support connection edit of user mapping, query filter for ServiceNow
Roadmap ID:
503590
Details:
What changed:
Previously, once the ServiceNow connector was configured, user mappings and query filters could not be changed without recreating the connection. Now, admins can edit these settings directly within the connector configuration. This update enhances security by allowing precise control over data queries and user access mappings without disrupting the connection.
Why:
Allowing edits to user mappings and query filters reduces the need to recreate connectors, saving time and minimizing configuration errors. It also improves data security by enabling more granular control over what data is accessed and how users are mapped.
Try this:
Open the Microsoft 365 admin center and navigate to the Copilot Extensibility connectors.
Select the ServiceNow connector and choose 'Edit connection.'
Update user mappings or query filters as needed and save changes.
Why this matters:
This change streamlines connector management and enhances security by enabling ongoing adjustments without downtime.
Business impact:
Teams can maintain accurate data synchronization and user access without interrupting workflows or recreating connectors.
Personal impact:
Admins save time managing connectors and reduce errors by editing settings directly instead of recreating connections.