Access shared mailboxes in Copilot Chat
[Android, Windows, iOS, Mac, Web]
Copilot Chat now connects to shared mailboxes, so team-based conversations are more informed and collaborative.
Roadmap ID:
488797
Details:
What changed:
Users with shared mailbox permissions can ground Copilot responses in shared mail content, just like their own emails.
Why:
Eliminates context gaps in team workflows and improves shared visibility on projects.
Try this:
Tell Copilot:
"Summarize recent emails in
mailbox@domain.com
mailbox."
Tell Copilot:
"List all the emails around (topic) from (mailbox@domain.com) > mailbox."
Why this matters:
Business Impact:
Ensures customer responses or project updates aren't missed when responsibility spans multiple team members.
Personal Impact:
Reduces copying and manual email checks across shared accounts—Copilot does it for you.
Additional resources:
Support:
Use Copilot in shared mailboxes and delegate mailboxes