Employee Self‑Service agent: New rich landing page
This update introduces an optional, customizable landing page for the Employee Self‑Service agent that lets organizations highlight key HR and IT resources and align the experience with their branding.
Details:
What changed:
Organizations can now optionally customize the Employee Self‑Service agent landing page with branding and commonly used resources. If no customization is applied, there is no change to the existing experience, and the agent continues to use Copilot’s default appearance and starter prompts.
Why:
Organizations want more control over how employees first interact with the Employee Self‑Service agent while keeping the default experience unchanged when customization is not needed.
Try this:
Review the new landing page customization options for the Employee Self‑Service agent.
Decide whether to align the landing page with your organization’s branding.
Highlight commonly used HR or IT resources on the landing page.
Keep the default experience if customization is not required.
Why this matters:
Business impact:
Helps organizations surface key resources while maintaining a consistent employee support experience.
Personal impact:
Makes it easier for employees to find relevant help and information in one place.
Additional resources:
Learn:
Customize the Employee Self-Service agent